Faq

What payment methods do you accept?

Eclat Wardrobe accepts all major credit cards including Visa, MasterCard, and American Express. We also accept payments via PayPal for your convenience.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through our website or the shipping carrier's website.

What is your return policy?

We offer a 30-day return policy. Items must be in their original condition, with tags attached. Please ensure the return is initiated within 30 days of receiving your order.

How do I choose the right size?

Each product page includes a detailed size chart. We recommend reviewing this chart and measuring yourself to ensure the best fit. If you are between sizes, we suggest sizing up.

Do you ship internationally?

Yes, Eclat Wardrobe ships worldwide. Please note that international shipping may incur additional customs and duty fees, which are the responsibility of the recipient.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will assist you with a replacement or refund.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us immediately. We can only make changes or cancellations if the order has not yet been processed for shipping.

How can I contact customer service?

For any inquiries, you can reach our customer service team via email at [email protected] or by phone at +1-800-123-4567. Our team is available Monday to Friday, 9 AM to 5 PM EST.